Privacy policy

PRIVACY POLICY

WHO WE ARE

Our website address is: https://www.rashuelite.com

The Rashuelite.com website is represented by SASU Affiseo :

Company name: SASU AFFISEO
Address: 154 Rue de Rome - 13006 Marseille - France
SIRET number: 91444840200026
RCS number: Marseille B 914 448 402

USE OF PERSONAL DATA COLLECTED

COMMENTS

When you leave a comment on our website, the data entered in the comment form, your IP address and your browser's user agent are collected to help us detect undesirable comments.

An anonymized string created from your e-mail address (also known as a hash) may be sent to the Gravatar service to check whether you use it. Gravatar's privacy policy is available here: https://automattic.com/privacy/. Once your comment has been validated, your profile photo will be publicly visible alongside your comment.

MEDIA

If you are a registered user uploading images to the website, we advise you to avoid uploading images containing EXIF data of GPS coordinates. Visitors to your website may download and extract location data from these images.

COOKIES

If you leave a comment on our site, you will be asked to save your name, e-mail address and website in cookies. This is only for your convenience, so that you don't have to enter this information if you leave another comment later. These cookies expire after one year.

If you go to the login page, a temporary cookie will be created to determine whether your browser accepts cookies. It contains no personal data and will be deleted automatically when you close your browser.

When you log in, we will set a number of cookies to record your login information and screen preferences. The lifetime of a login cookie is two days, that of a screen option cookie is one year. If you check "Remember me", your login cookie will be kept for two weeks. If you log out of your account, the login cookie will be deleted.

By editing or publishing a publication, an additional cookie will be stored in your browser. This cookie does not contain any personal data.It simply indicates the ID of the publication you have just modified.It expires after one day.

EMBEDDED CONTENT FROM OTHER SITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.).Embedded content from other sites behaves in the same way as if the visitor were visiting that other site.


These websites may collect data about you, use cookies, embed third-party tracking tools, track your interactions with such embedded content if you have a logged-in account on their website.

USE AND TRANSMISSION OF YOUR PERSONAL DATA

DATA STORAGE PERIODS

If you leave a comment, the comment and its metadata are stored indefinitely.This makes it possible to automatically recognize and approve subsequent comments instead of leaving them in the moderation queue.

For users who register on our site (where possible), we also store the personal data indicated in their profile.All users can view, modify or delete their personal information at any time (with the exception of their username). Site managers can also view and modify this information.

YOUR RIGHTS REGARDING YOUR DATA

If you have an account or if you have left comments on the site, you can ask to receive a file containing all the personal data we hold about you, including that which you have provided to us.You can also request the deletion of your personal data. This does not include data stored for administrative, legal or security purposes.

TRANSMISSION OF YOUR PERSONAL DATA

Visitors' comments may be checked using an automated service for detecting undesirable comments.

CONTACT INFORMATION

You can contact us directly at our e-mail address: contact@rashu.fr or by filling in our contact form.

Orders

How to place an order?

  • Go to the Catalog section or select your preferred product category from the top menu.
  • Click on the product image to view its detailed description.
  • Choose the size, color, and specify the desired quantity.
  • Click "Add to Cart."
  • To view your cart, click the cart icon at the top right.
  • To complete your purchase, simply proceed to checkout.

Why haven’t I received an order confirmation email?

If you placed an order on Rashu but did not receive a confirmation email, you may have entered an incorrect email address.

Please contact us using the contact form, and we will update your order information so you can receive your confirmation email.

How do I know if my order has been successfully placed?

An order confirmation email will be sent to the email address provided at checkout. If you haven’t received your confirmation email, please check your spam folder.

Please note that it may take up to 24 hours for the confirmation email to arrive. If you’ve checked your spam folder and waited 24 hours but still haven’t received it, please contact us through our contact form.

What happens if I enter incorrect information?

If you provided incorrect information (such as shipping address, email address, or phone number), please contact our customer service as soon as possible so we can update your details before your order is shipped.

Unfortunately, if your order has already been shipped and incorrect information affects delivery, you will be responsible for any additional fees incurred.

Can I modify my order after placing it?

We understand that you need your products quickly.

Unfortunately, we are unable to make changes to your order once it has been processed (usually within a few seconds).

How can I cancel my order?

Contact us as soon as possible via our contact form .

However, we cannot guarantee that we will be able to take action before the package is shipped, as our fulfillment and shipping process is very fast.

Shipping & Returns

What should I do if my package is damaged or destroyed?

If your package and products were damaged upon arrival, please contact us as soon as possible with photos of the package and the damaged items.

You can do this via our contact form or email us at contact@rashu.fr for priority handling.

Once we receive the photos of your package and damaged products, we will process your request.

What should I do if I received the wrong items?

First, check your order confirmation email to verify what you ordered.

If you did not receive the correct items, please contact us.

What are the delivery times?

We deliver all over the world. Our delivery times are as follows:

  • In United Stated: 6 to 9 business days from the day following validation of your order.
  • In France: 7 to 10 business days from the day following validation of your order.
  • In the European Union: From 4 to 12 business days from the day following validation of your order.
  • In the Rest of the World: From 10 to 21 business days from the day following validation of your order.

If you have not received your order within the estimated timeframe, please check that you provided the correct information.

If you entered incorrect details, contact our Customer Service within 30 business days of your order, and we will assist you.

How much does shipping cost?

We offer free shipping for orders over €80 in Metropolitan France, Europe, and the French Overseas Territories.

For orders of €80 or less, please refer to the shipping rate chart this page.

How can I track my order?

Once your order has been handed over to the carrier, we will activate your tracking number, and you will receive an email with a tracking link.

If you do not receive your tracking link, please contact us via our contact form.

Can I return my products?

Absolutely!

Your satisfaction is our priority.

You have 30 days to return your products.

This period starts from the date you receive your order or when it arrives at the pickup point (cooling-off period).

How do I return my products?

Your package must be returned in the exact same condition as when you received it.

To return an order within 30 days, please contact us via our contact form or email us directly at contact@rashu.fr.

Return shipping costs are at your expense. The return process may take up to 14 days from the moment you drop off your package at the return point.

Once the return is received and processed, we will issue your refund and send you a confirmation email.

Keep your return receipt as proof until you receive the confirmation email.

Are return shipping costs covered?

No, return shipping costs are your responsibility.

What happens if I don’t pick up my package?

We handle cases individually.

However, for orders returned to us because the customer did not pick up the package, we do not offer refunds.

Are there customs fees or taxes?

Orders shipped outside the EU may be subject to customs duties.

Please check your country's import laws, as these fees are not determined by us but by local regulations.

Rashu is not responsible for these additional charges.

If you refuse to pay customs duties, no refund will be issued.

All local regulatory costs must be paid by the customer, either to the delivery company or local authorities upon receipt of the order.

Products

Can I pay by credit card?

Of course! We accept VISA, Mastercard, and American Express.

Are my payments secure?

We use the best SSL encryption technologies to ensure secure payments.

We take digital security very seriously.

Can I pay with Paypal

Yes! PayPal is available as a payment option on our website.

Working together

For collaboration inquiries, please send an email to contact@rashu.fr, and we will forward your request to the appropriate department.