REFUND AND RETURN POLICY

RESPECT THE FOLLOWING CONDITIONS

BEFORE making a return request, please ensure that you meet the following conditions:

  • The item is in its original packaging
  • The request must be made within 30 days (from the date of delivery).
  • The item has never been washed or worn, and must be in its original condition.

GENERAL RETURN CONDITIONS

We offer a free 30-day return and refund policy.

Provided, of course, that the goods are in the same condition as when delivered.

You thus have 30 days from receipt of the product to return it to us and request a refund.

If you change your mind within 24 hours of placing your order, we will refund you immediately.

This is because we only process orders 24 hours after they have been placed, so that we can amend any errors or changes of mind made by our customers.

If you would like a refund within 30 days of receiving your order, please read the following paragraph.

HOW DO I RETURN MY ORDER?

The parcel must be packed in exactly the same way as when you received it, to avoid damage to the products during transport.

To return an order within 30 days, please contact us via our contact form or directly at contact@rashu.fr.

You are responsible for return shipping costs.

The return process can take up to 14 days from the time you hand in your parcel at the relay point.

Once the return has been received and processed, we will issue a refund and send you confirmation by e-mail.

Please keep your return receipt as proof until you receive the confirmation e-mail.

Please note that we don't have a return address in France, so you'll have to pay for your return to Europe (see Terms and conditions of Sale).

WHAT HAPPENS IF I DON'T GET MY PARCEL BACK?

For orders returned to us because the customer has not collected the parcel, we do not refund the order. Except in special circumstances, of course.

If you have any questions at any time, please contact contact@rashu.fr.

Orders

How to place an order?

  • Go to the Catalog section or select your preferred product category from the top menu.
  • Click on the product image to view its detailed description.
  • Choose the size, color, and specify the desired quantity.
  • Click "Add to Cart."
  • To view your cart, click the cart icon at the top right.
  • To complete your purchase, simply proceed to checkout.

Why haven’t I received an order confirmation email?

If you placed an order on Rashu but did not receive a confirmation email, you may have entered an incorrect email address.

Please contact us using the contact form, and we will update your order information so you can receive your confirmation email.

How do I know if my order has been successfully placed?

An order confirmation email will be sent to the email address provided at checkout. If you haven’t received your confirmation email, please check your spam folder.

Please note that it may take up to 24 hours for the confirmation email to arrive. If you’ve checked your spam folder and waited 24 hours but still haven’t received it, please contact us through our contact form.

What happens if I enter incorrect information?

If you provided incorrect information (such as shipping address, email address, or phone number), please contact our customer service as soon as possible so we can update your details before your order is shipped.

Unfortunately, if your order has already been shipped and incorrect information affects delivery, you will be responsible for any additional fees incurred.

Can I modify my order after placing it?

We understand that you need your products quickly.

Unfortunately, we are unable to make changes to your order once it has been processed (usually within a few seconds).

How can I cancel my order?

Contact us as soon as possible via our contact form .

However, we cannot guarantee that we will be able to take action before the package is shipped, as our fulfillment and shipping process is very fast.

Shipping & Returns

What should I do if my package is damaged or destroyed?

If your package and products were damaged upon arrival, please contact us as soon as possible with photos of the package and the damaged items.

You can do this via our contact form or email us at contact@rashu.fr for priority handling.

Once we receive the photos of your package and damaged products, we will process your request.

What should I do if I received the wrong items?

First, check your order confirmation email to verify what you ordered.

If you did not receive the correct items, please contact us.

What are the delivery times?

We deliver all over the world. Our delivery times are as follows:

  • In United Stated: 6 to 9 business days from the day following validation of your order.
  • In France: 7 to 10 business days from the day following validation of your order.
  • In the European Union: From 4 to 12 business days from the day following validation of your order.
  • In the Rest of the World: From 10 to 21 business days from the day following validation of your order.

If you have not received your order within the estimated timeframe, please check that you provided the correct information.

If you entered incorrect details, contact our Customer Service within 30 business days of your order, and we will assist you.

How much does shipping cost?

We offer free shipping for orders over €80 in Metropolitan France, Europe, and the French Overseas Territories.

For orders of €80 or less, please refer to the shipping rate chart this page.

How can I track my order?

Once your order has been handed over to the carrier, we will activate your tracking number, and you will receive an email with a tracking link.

If you do not receive your tracking link, please contact us via our contact form.

Can I return my products?

Absolutely!

Your satisfaction is our priority.

You have 30 days to return your products.

This period starts from the date you receive your order or when it arrives at the pickup point (cooling-off period).

How do I return my products?

Your package must be returned in the exact same condition as when you received it.

To return an order within 30 days, please contact us via our contact form or email us directly at contact@rashu.fr.

Return shipping costs are at your expense. The return process may take up to 14 days from the moment you drop off your package at the return point.

Once the return is received and processed, we will issue your refund and send you a confirmation email.

Keep your return receipt as proof until you receive the confirmation email.

Are return shipping costs covered?

No, return shipping costs are your responsibility.

What happens if I don’t pick up my package?

We handle cases individually.

However, for orders returned to us because the customer did not pick up the package, we do not offer refunds.

Are there customs fees or taxes?

Orders shipped outside the EU may be subject to customs duties.

Please check your country's import laws, as these fees are not determined by us but by local regulations.

Rashu is not responsible for these additional charges.

If you refuse to pay customs duties, no refund will be issued.

All local regulatory costs must be paid by the customer, either to the delivery company or local authorities upon receipt of the order.

Products

Can I pay by credit card?

Of course! We accept VISA, Mastercard, and American Express.

Are my payments secure?

We use the best SSL encryption technologies to ensure secure payments.

We take digital security very seriously.

Can I pay with Paypal

Yes! PayPal is available as a payment option on our website.

Working together

For collaboration inquiries, please send an email to contact@rashu.fr, and we will forward your request to the appropriate department.